Privacy Policy

1. Information We May Collect

The information we collect depends on how you interact with our website and services. We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.

Information You Provide

• Full name and contact information.
• Email address.
• Telephone or mobile number.
• Departure city and preferred vacation destination.
• Travel dates and itinerary preferences.
• Number of travelers.
• Hotel, resort, or accommodation preferences when provided.
• Room or occupancy preferences when provided.
• Transportation or transfer preferences when provided.
• Tour, sightseeing, or activity preferences when provided.
• Traveler information required for a reservation.
• Date of birth, gender, or other traveler information when required by the applicable travel provider.
• Reservation, itinerary, package, and booking reference information.
• Information you provide when contacting our reservation or customer assistance team.
• Payment and billing information when necessary to process a transaction.
• Other information you voluntarily provide to us.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, server logs, or similar technologies. Depending on the technologies used on our website, this may include:

• IP address.
• Browser and device type.
• Operating system.
• Pages visited and referring pages.
• Date and time of visits.
• Website interaction and usage information.
• Approximate location derived from an IP address.
• Cookie and similar technology identifiers.

2. How We Collect Information

Personal information may be collected when you submit a form, request vacation package options, communicate with us by telephone or email, request a package reservation, complete a transaction, or otherwise provide information to us.

We may also receive information from our contracted consolidator, hotels, resorts, airlines, transportation providers, tour or activity providers, payment processors, service providers, and other parties involved in processing or servicing your vacation package request or reservation.

3. How We Use Your Information

Depending on the circumstances, we may use personal information to:

• Respond to vacation package and travel inquiries.
• Search for and provide available vacation package options.
• Assist with vacation package reservations.
• Help coordinate requested accommodation, transportation, transfers, tours, or other package components.
• Process and service reservations through our contracted consolidator and applicable travel providers.
• Provide itinerary, package, or reservation-related communications.
• Assist with eligible changes, cancellations, refunds, or other booking inquiries.
• Provide customer service and respond to questions.
• Verify information and help prevent fraudulent or unauthorized transactions.
• Process applicable payments.
• Maintain business and transaction records.
• Improve the operation, functionality, and security of our website and services.
• Comply with applicable legal, regulatory, accounting, and contractual obligations.
• Protect our rights, customers, systems, and services.

4. Vacation Package Reservations & Our Consolidator

To provide the vacation package services you request, we may need to transmit relevant traveler and reservation information to the consolidator and applicable travel providers involved in fulfilling the reservation.

A vacation package may contain multiple travel components supplied by different third-party providers. These components may include accommodation, flights or transportation, transfers, tours, sightseeing activities, or other travel-related services.

Those third parties may process your information under their own privacy policies and legal obligations. We encourage travelers to review the privacy policies and terms of the applicable travel providers.

5. When We May Disclose Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including to categories of recipients such as:

• Our contracted travel consolidator.
• Hotels, resorts, and accommodation providers.
• Airlines and transportation providers.
• Tour, sightseeing, and activity providers.
• Transfer service providers.
• Cruise lines where applicable.
• Other travel providers included in a requested vacation package.
• Payment processors and financial service providers.
• Website hosting and technology providers.
• Email, communications, and customer-service providers.
• Fraud prevention and security providers.
• Professional advisers such as accountants, auditors, or legal advisers where appropriate.
• Government, regulatory, law-enforcement, or other authorized parties when required or permitted by law.

Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

6. Sale or Sharing of Personal Information

We do not treat information disclosed to our contracted consolidator, hotels, resorts, airlines, transportation providers, tour providers, payment processors, or other service providers solely for the purpose of completing a customer-requested vacation package or travel transaction as a sale of personal information.

If our data practices involve activities that constitute "selling" or "sharing" personal information under an applicable privacy law, we will provide any notices and opt-out mechanisms required by that law.

7. Payment Information

Payment information may be collected when required to complete a vacation package or travel transaction. Depending on the transaction, payment information may be processed by a payment processor, consolidator, or other authorized payment service provider.

8. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, maintain security, and, where applicable, measure marketing effectiveness.

Depending on the services and technologies deployed on our website, third-party analytics or advertising providers may also place or access cookies or similar identifiers.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

9. Communications

If you provide your telephone number or email address in connection with a vacation package request, we may use those contact details to respond to your inquiry and communicate with you regarding the requested package, itinerary, reservation, or related travel service.

Where required by applicable law, promotional communications will be sent only with the required consent, and applicable opt-out or unsubscribe methods will be provided.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should therefore use appropriate care when transmitting sensitive information electronically.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing vacation package and travel assistance, maintaining transaction and reservation records, resolving disputes, preventing fraud, enforcing agreements, and satisfying applicable legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the transaction, contractual requirements, and applicable law.

12. Your Privacy Rights

Depending on where you reside and the privacy laws applicable to our business and your information, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request information about personal information collected about you.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about categories of recipients to whom information has been disclosed.
• Opt out of certain sales or sharing of personal information where applicable.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to exceptions, verification requirements, eligibility thresholds, and other limitations under applicable law.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

13. California Privacy Notice

California residents may have additional rights if the California Consumer Privacy Act, as amended, applies to the processing of their personal information by our business.

Where applicable, these rights may include the right to know, access, delete, correct, opt out of certain sales or sharing, limit certain uses or disclosures of sensitive personal information, and receive non-discriminatory treatment for exercising applicable privacy rights.

California residents wishing to submit an applicable privacy request may contact us by email or through our toll-free telephone number listed below.

14. Global Privacy Control & Browser Signals

Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for activities to which those signals apply.

Other browser "Do Not Track" signals may not have a uniform industry standard. Our response to such signals may therefore depend on the applicable technology and legal requirements.

15. Children's Privacy

Our website and vacation package assistance services are intended for individuals who are legally able to request or purchase travel services. We do not knowingly use our website to solicit personal information directly from children for independent use of our services.

Information about a minor traveler may nevertheless be necessary when a parent, guardian, or other authorized adult makes a legitimate vacation package or travel reservation involving that minor.

16. Third-Party Websites & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites and services that we do not control.

Vacation packages may include services provided by independent hotels, resorts, airlines, transportation providers, tour operators, transfer companies, activity providers, cruise lines, and other travel companies. Those providers may maintain their own privacy policies and terms.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

17. Legal Requirements & Fraud Prevention

We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or lawful government requests; investigate suspected fraud or misuse; protect customers and our services; enforce applicable agreements; or establish, exercise, or defend legal claims.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, vacation package services, technologies, or applicable legal requirements.

When this policy is updated, the revised version will be published on this page with an updated "Last Updated" date. We encourage visitors to review this Privacy Policy periodically.

19. Contact Us & Privacy Requests

If you have questions about this Privacy Policy, our privacy practices, your personal information, or wish to submit an applicable privacy request, please contact us.